At SHAZEEN Chemist, customer satisfaction is our priority. We understand that there may be instances where you need to return a product. This Return Policy outlines the conditions under which returns are accepted and how we process them.

1. Eligibility for Returns

1.1 Products must be returned within 4 days from the date of purchase or delivery.
1.2 The product must be in its original packaging, unopened, and undamaged.
1.3 Returns are not accepted for:

• Prescription medications.
• Personal care items such as skincare or hygiene products.
• Health supplements, unless defective or damaged during delivery.

2. Return Process

2.1 To initiate a return, please contact our customer service team at info@shazeenpharmacy.com with your order details and reason for return.
2.2 Once your request is approved, you will receive instructions on how to return the product.
2.3 The return shipping costs are the responsibility of the customer unless the return is due to an error on our part or the product was damaged during delivery.

3. Refunds

3.1 Refunds will be issued only for eligible products that meet the return criteria upon inspection.
3.2 The refund will be processed using the original payment method within 4 days of receiving the returned product.
3.3 Shipping charges are non-refundable unless the return is due to an error or defective product.

4. Damaged or Defective Products

4.1 If your product is damaged or defective upon delivery, please contact us immediately at info@shazeenpharmacy.com with photographic evidence.
4.2 We will offer a replacement or refund for the damaged product after verifying the issue.

5. Exchanges

5.1 We offer exchanges for eligible products of the same type and value, subject to availability.
5.2 Exchanges must comply with the same return criteria outlined in this policy.

6. Non-Returnable Items

6.1 Items marked as “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned or exchanged.

Contact Us

If you have any questions or need assistance with a return, please reach out to our team:
SHAZEEN Chemist
Email: info@shazeenpharmacy.com

We strive to make the return process simple and hassle-free. Thank you for choosing SHAZEEN Chemist!